How OzM8 Patch & Paint collects, uses, and protects your personal information.
DRAFT FOR CLIENT REVIEW — NOT YET ACTIVE
This document was prepared as a starting draft based on standard Australian requirements. It has not been reviewed by a lawyer. Before publishing, OzM8 must (1) confirm every [highlighted placeholder] is filled with accurate business details, and (2) ideally have it checked by a solicitor — especially given the franchise and aged-care aspects of the business.
Last updated: [DATE]
This Privacy Policy explains how OzM8 Patch & Paint (“OzM8”, “we”, “us”, or “our”) handles personal information collected through our website and in the course of providing our plaster repair, patching, and painting services. We are committed to protecting your privacy and handling your personal information in an open and transparent way.
While some small businesses are not strictly bound by the Privacy Act 1988 (Cth), we choose to handle your personal information in line with the Australian Privacy Principles (APPs) as a commitment to good privacy practice.
1. Information We Collect
We may collect the following types of personal information from you:
- Contact details — your name, email address, phone number, and property address or suburb.
- Quote and job details — information you provide about the repair or painting work you require.
- Photographs — images you upload of wall or ceiling damage so we can prepare an express quote.
- Communication records — records of your enquiries, correspondence, and our responses.
- Website usage data — basic technical information collected automatically, such as your browser type and pages visited (see Cookies below).
We collect only the information reasonably necessary to quote for, arrange, and carry out our services.
2. How We Collect Your Information
We collect personal information directly from you when you:
- Complete the express quote form or upload photos on our website;
- Contact us by phone, email, or through our social media pages;
- Engage us to carry out repair, patching, or painting work; or
- Enquire about franchise opportunities.
3. Why We Collect and Use Your Information
We use your personal information to:
- Prepare and provide quotes, including express quotes from uploaded photos;
- Schedule, carry out, and follow up on repair and painting work;
- Communicate with you about your enquiry or job;
- Respond to franchise enquiries;
- Improve our services and website; and
- Meet our legal, insurance, and record-keeping obligations.
4. Disclosure of Your Information
We do not sell your personal information. We may share it with:
- Our team members and authorised tradespeople carrying out your job;
- Service providers who help us operate our business and website (for example, booking, CRM, or hosting providers), who are required to protect your information;
- Aged care or facility partners where you have engaged us through them; and
- Government, regulatory, or insurance bodies where required or permitted by law.
[CONFIRM: List any third-party tools that receive customer data — e.g. GoHighLevel CRM, hosting provider, email platform — so this section is accurate.]
5. Photographs You Provide
Photographs you upload for a quote are used solely to assess the damage and prepare your estimate. We store these images securely and do not use them for any other purpose without your consent. If we would like to use before-and-after images of completed work for marketing or portfolio purposes, we will seek your permission first.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to help it function and to understand how visitors use it. [CONFIRM: State whether analytics tools such as Google Analytics or Meta Pixel are used, and for what purpose.] You can usually disable cookies through your browser settings, though some features of the website may not work as intended.
8. Accessing and Correcting Your Information
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below. We may need to verify your identity before providing access.
9. Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website, with the “last updated” date shown at the top.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
OzM8 Patch & Paint
Address: [BUSINESS ADDRESS — e.g. U2/15 Quilpie Crescent, Fyshwick ACT 2609]
Phone: 0407 600 531
Email: [CONTACT EMAIL — pending from client]
Builder Licence No: 27351C